A good customer service starts with a good product design
We know our machines work in critical environments: quality checks are not a joke, and hardware or software fails usually are just not an option.
We strongly believe that a well designed product is not only less likely to fail, but it also enforces good practices, guiding the user and avoiding mistakes. That’s why we put a lot of effort into achieving the best design for our machines, and the most pleasant user experience.
Yet, fails and mistakes can happen, and we are always ready for instant support through remote connection to the machines both to diagnose the problem or just to help configuring.
Any support request we get does never end with the call from the customer: in fact, support requests are our main source of improvements for machine and software design, in order to reduce future accidents and make them easier to manage.