A good customer support starts with a good product design
We know our machines work in critical environments: quality checks are not a joke, and hardware or software fails are just not an option.
We strongly believe that a well designed product is not only less likely to fail, but it also enforces good practices, guiding the user and avoiding common mistakes. That’s why we put a lot of effort into achieving the best design for our machines, and the most pleasant user experience.
Nevertheless, fails and mistakes can happen, and we are always ready for instant support through remote connection to the machines both to diagnose the problem or just to help with finding the best settings.
Any support request we get does never end with the call from the customer: indeed, support requests are our main source of improvements for our hardware and software design, in order to reduce future support requests, and make them easier to manage.